Frequently Asked Questions
Do your guides cover my Amazon Fire tablet? Which models do you cover?
Our Amazon Fire Tablet guide now covers all Fire tablets including the new HD 10 and HD 8. Here is a full list of all Fire tablets that our guide covers:
- Kindle Fire HD 7"
- Kindle Fire HD 8.9"
- Kindle Fire HD
- Fire HD 6
- Fire HD 7
- Fire HD 8
- Fire HD 10
How can I watch the video guide again?
Once you purchase a video guide, you have access to it for one year. Keep your purchase e-mail that you received, that will have all the information you need to go back to the page to watch the video. Also, you can always download our videos right to your computer. The downloadable version is in higher quality than the web version and you can access it anytime you want. If you choose to download the video, it will be compressed in a ZIP file. To open it, just right click it, then select extract all.
What is PayPal?
PayPal is the merchant service we use to process all our orders. When you go to download our video guide, you will be transferred to our PayPal page. You do NOT need a PayPal account, we just use PayPal as a secure means to protect the financial information of our customers. When you purchase a downloadable guide from us, you can click on "Pay With Credit or Debit Card" underneath the PayPal signup form to bypass signing up with PayPal.
How much does the video guide cost?
How to Use the Amazon Fire Tablet for Beginners cost $7.99. Thats less than the cost of a premium App from the App Store, and 1/10 the price of an official Fire Tablet class, which generally can last hours. The video guide is 30 minutes long, and you can always pause, rewind, and reference the video at any time. You can learn more information on our Fire Tablet Guide Page. How to Use the Kindle for Beginners also costs just $7.99
What if I have questions about my Kindle or Fire tablet?
When you purchase our guide, you automatically get 30 days of free e-mail technical support. So if you're trying to figure out how to connect your Fire tablet to your TV or you need help downloading a book, you can ask our specialists and get the assistance you need.
How do I watch the video guide?
After your purchase our video guide, you will be immediately redirected to our secure video page. Click on the provided link on this page and you will get to choose whether you want to download the video guide to your computer or watch it right now on the web. Downloading the video guide can take up to 30 minutes depending on your connection. The file is compressed as a ZIP. Depending on your operating system, you can right click the folder, and click "Extract All" or just open the folder and open up the Video Guide. If you are having any issues, please Contact Us and check your e-mail for download and play instructions. After your purchase, you will be sent a purchase e-mail with additional instructions as well. If you do not see this e-mail, please check your spam folder or allow for one hour for the e-mail to process.
What if I want the guide on DVD?
After your purchase our video guide, you will have an option to order a DVD of the guide, that will be shipped to your home for a discounted price. If you just want to order the DVD and do not want digital access, you can do so here for the Fire Tablet Guide and here for the Kindle Guide.
Does your Kindle guide cover my Kindle model?
Our Kindle guide covers many of the latest models. Basically, any Kindle that does not have a hard-button keyboard is covered by the guide. Here are all the following Kindle models our guide covers:
- Kindle Touch
- Kindle Paperwhite (All Generations)
- Kindle Voyager
- Kindle 7
- Kindle Oasis (All Generations)
- Kindle
Is there a guide book for the Fire tablet
Yes there is! You can order the Fire HD Manual for Beginners by clicking here.
Is there a guide book for the Kindle?
Yes there is! You can order the Kindle Manual for Beginners by clicking here.