Frequently Asked Questions
Do your guides cover my Amazon Fire tablet? Which models do you cover?
Our Amazon Fire Tablet guide covers all Fire tablets, including the newest HD 10 and HD 8. Full list:
- Fire Max 11
- Fire HD 10 / HD 10 Plus
- Fire HD 8 / HD 8 Plus
- Fire 7
- Kindle Fire HD (all generations)
How much does the video guide cost?
How to Use the Amazon Fire Tablet for Beginners and How to Use the Kindle for Beginners are both $8.99 as a one-time payment, and include a full year of access. That's less than the cost of a premium app, and 1/10 the price of an in-person device class. The guide runs about 30 minutes and you can pause, rewind, and reference it whenever you like.
How do I watch the video guide?
After you order you'll be able to stream the guide right on the web. You'll also get a purchase confirmation email with a link back to your guide — hold onto it, since that's the fastest way back in. If you don't see the email, check your spam folder or contact us and we'll help you out.
How is payment processed?
We process all orders securely through Stripe, one of the most widely used payment processors in the world. We never see or store your card details — Stripe handles that entirely on their end.
What if I have questions about my Kindle or Fire tablet?
Guide purchasers get 30 days of free e-mail technical support. If you're trying to connect your Fire tablet to your TV or need help downloading a book, contact us and our specialists will help.
What if I want the guide on DVD?
We also sell each guide on DVD. You can order the Fire Tablet Guide DVD or the Kindle Guide DVD directly.
Does your Kindle guide cover my Kindle model?
Our Kindle guide covers any Kindle without a hard-button keyboard, including:
- Kindle Touch
- Kindle Paperwhite (all generations)
- Kindle Voyage
- Kindle Oasis (all generations)
- Kindle (standard)
Is there a guide book for the Fire tablet?
Yes! Order the Fire HD Manual for Beginners.
Is there a guide book for the Kindle?
Yes! Order the Kindle Manual for Beginners.
Is this a subscription? Will I be charged again?
No. The $8.99 price is a one-time payment that includes a full year of access — there's no recurring charge and nothing to cancel. If you'd like continued access after your year is up, just contact us.